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| Orders over $40 are delivered within New Zealand FREIGHT FREE. All other orders will attract a $5 shipping charge. All parcels are sent via Courier Post, who pride themselves on reliable and consistent delivery. The policy, of Courier Post , is to obtain a signature (Proof of Delivery) on all consignments. The signatory may not necessarily be the person that the shipment is addressed to, so please be sure that the delivery address is to a trusted address. If a signatory is not available at time of delivery, a card will be left in your letterbox. If you have not received your product/s within 4 working days of dispatch, please contact us immediately. All parcels are bar-coded for fast and accurate tracking should the need arise. |
| Australia, USA, UK and Rest of the World: |
All international orders are sent via NZ Post Standard Air Mail Service. Please contact DVD VideoPlanet by Email if you have not received your DVDs within the specified time (see below for time frames listed under "Standard Shipping").
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| Shipping costs International Orders: |
| Australia |
USA & UK |
Rest of the world |
NZ$7.00 first DVD plus NZ$2.00 each additional DVD
allow 10 - 15 working days |
NZ$16.00 first DVD plus NZ$2.00 each additional DVD
allow 15 - 25 working days |
NZ$18.00 first DVD plus NZ$2.00 each additional DVD
allow 15 - 25 working days |
*All titles are packed securely for protection.
**All pricing includes insurance. |
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Split Shipping for Pre-Orders and Out of Stock items.
Within your "checkout page", you will be asked how you would prefer to have your order dispatched. The 2 options are:
- Ship Complete: Ships when all titles are available
(One shipping charge)
- Ship Partials: Ships as titles become available
(Possible multiple shipping charges)
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| SHIPPING OUTSIDE New Zealand: |
The majority of products sold by DVD VideoPlanet can be shipped outside of New Zealand for personal use only. We can ship to almost any address around the world. However, please make note of these special considerations when shipping outside New Zealand:
- DVD Regions: Region 4 DVDs will only work with Region 4 compatible DVD players. Please see our detailed regional coding explanation for more information. DVDs listed on dvdvideoplanet.com are all for Region 4 compatible DVD Players, unless otherwise specified. Dvdvideoplanet.com does supply sell DVDs compatible with other Region DVD Players, but these are clearly marked. Click to see the Region Map Here
- Order Limits: We reserve the right to limit the quantity of items shipped internationally for first time orders. If this is the case we will notify you via email or telephone.
- Customs: Customers are responsible for paying any duties, customs charges, or tariffs on products shipped to them. Customs declarations will indicate the full value of the order in NZ dollars.
- Legality: Customers are responsible for ensuring the products that they order are legal for use in that country.
*Note: multiple disc DVDs (of 3 discs or more) count as multiple items.
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All DVDs purchase from DVD VideoPlanet.com are covered by the Consumer Guarantees Act 1993. This means that if any DVD you receive is faulty, simply return it to us with details of the fault and we will happily exchange it for you with another copy freight free. If this title is no longer available or we are out of stock for 10 days, we will give you the option of:
i) waiting for the title to come back into stock after we have advised you of the expected delivery time.
ii) choosing another title to the same value.
iii) receiving a store credit to the same value.
iv) receiving a full refund to the same value (refunds are only paid in the same way the payment was made. ie. Payments made by credit card are only refunded back to that same credit card.
Please e-mail us with notification of what you are returning and we will respond to you immediately with instructions (you will require a Return Authority Number). All of our DVDs specify the correct region coding on the web site, so please check that your DVD player is compatible with the region DVD that you are purchasing. We are unable to accept returns if you purchase a DVD that is not compatible with your DVD players region coding.
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Should you be unlucky to receive a faulty or damaged disc, please e-mail or contact us by telephone on 09 522 1574. We will make arrangements to send you a replacement for your faulty DVD promptly (New Zealand only). All faulty discs must be reported to us within 7 Days of receiving your package.
*International orders: Please contact us within 7 days of receiving your package via email for instructions on replacement of faulty DVDs. We will respond to your email promptly.
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